Casiny Casino Story

Who We Are

Casiny is owned and operated by Neptune Projects S.R.L., a company registered in Costa Rica, with Sultucia Ltd acting as our payment agent based in Cyprus. We operate under an e-gaming licence issued by the Tobique Gaming Commission, and since launching in 2022, our mission has stayed the same: to give players in Australia and New Zealand a fair, entertaining and transparent place to play. We don't try to be everything to everyone - our target markets are clear, our localisations are built for en-AU and en-NZ audiences, and every part of our platform reflects that focus.

At Casiny, we believe that a casino should feel like a community, not just a transaction. That's why we've built our Telegram channel, our Facebook community group and our Instagram presence around real engagement with our players - not just promotions, but conversation, support and shared excitement about new releases and big wins.

Our Games and Providers

Our Casiny library includes almost 6,000 games, and we've worked hard to bring together an outstanding roster of studios. You'll find titles from Pragmatic Play, Playson, Booongo, Octoplay, Wazdan, BGaming, Betsoft, Thunderkick, Quickspin, Yggdrasil, Nolimit City, NetEnt, Playtech, Play'n GO and many more - including our own exclusive Casiny Ionix releases. We've also partnered with Evolution and Playtech for our live casino, so you can enjoy Live Roulette, Live Blackjack and Live Baccarat dealt by real professionals in real time.

Pokies are at the heart of what we do. We organise our pokies into categories like Haunted Pokies, Hot Right Now, New Games, Most Popular, Stevo's Picks and Drops & Wins, so you can always find something that matches your mood. Beyond pokies, our game types stretch across table games, video poker, roulette and a growing collection of crash and instant games such as Plinko, Dice, Hi-Lo and Mines - perfect for players who want fast, simple rounds between bigger sessions.

What You'll Find On Our Platform

• Nearly 6,000 games across pokies, live casino and poker-style titles
• Live Blackjack, Roulette and Baccarat powered by Evolution and Playtech
• Crash and instant games including Plinko, Dice, Hi-Lo and Mines
• Exclusive in-house content under our Casiny Ionix brand
• Desktop and mobile web access, no download required

Our Welcome Package and Ongoing Rewards

When you join Casiny Casino, we welcome you with a Casiny bonus package spread across your first three deposits, because we'd rather reward loyalty from day one than offer a single, one-off bonus. Here's how it works:

1. First deposit: 100% match up to 1,000 AUD/NZD plus 25 free spins
2. Second deposit: 150% match up to 1,500 AUD/NZD plus 50 free spins
3. Third deposit: 200% match up to 2,000 AUD/NZD plus 75 free spins

We keep our free spins wager-free, and we set a 40x wagering requirement on bonus funds with a maximum bet of 25 while wagering is active. Our pokies contribute 100% toward clearing that requirement, while live casino games contribute 10% and table games between 5-25%. We exclude Plinko, Dice, Hi-Lo, Mines, Roulette, Video Poker, and all 3 Oaks Gaming and Wazdan titles from wagering contribution, and we ask that you avoid martingale, opposite betting and hedging strategies while bonus funds are active.

Beyond the welcome offer, we run a Weekly Free Spins promotion every Friday - deposit 30 AUD/NZD or more in the previous week (cut-off Thursday 3pm AEST) and we'll credit you 50 free spins with just 1x wagering. We also reward new followers of our Telegram channel with 50 free spins, and we run regular Drops & Wins promotions across our network. If you enjoy sharing a good thing, our referral programme pays you 30 cash for every friend you bring in, up to five friends, while your friend receives 5 cash just for joining through you.

Our Loyalty and VIP Programme

We've built a loyalty system that rewards every spin you make. At Casiny, you earn 1 loyalty point for every 1 unit wagered, automatically, on any available game. These points unlock a 10-level loyalty ladder filled with free spins, cashback and cash rewards. For players who wager more seriously, our VIP programme tracks lifetime wager and unlocks increasingly generous perks - from 100 free spins and a 10 bonus bet cap at Level 1, all the way up to 750 free spins, 25% cashback and a 12,500 cash reward at Level 10. Cashback requirements drop as you climb, moving from 15x at lower levels down to just 3x at the top tiers, and bonus bet caps eventually become unlimited.

VIP Highlights

Banking at Casiny

We've kept our banking simple and focused on what Australian and New Zealand players actually use. We accept Visa and Mastercard, and we work in AUD and NZD so you never have to worry about unfamiliar currency conversions on deposit. To qualify for our welcome deposit bonus, we ask for a minimum deposit of 20 AUD or 30 NZD, while our weekly free spins require at least 30 AUD/NZD.

When it comes to withdrawals, we set a minimum of 10 EUR or its currency equivalent per transaction, and on account closure we'll pay out your full balance regardless of that minimum. Our monthly withdrawal limit sits at 10,000 EUR, rising to 5,000 EUR specifically when your account balance reaches at least 10 times your total deposits - we don't apply any daily or weekly caps beyond that. We don't charge a withdrawal fee if your deposit has been wagered at least once; otherwise, we apply an 8% fee with a 4 EUR minimum. In the rare case of a chargeback or payment reversal, a 50 EUR administration fee applies per case.

Before any withdrawal, our team verifies your identity - we'll need a government-issued photo ID, proof of address no older than six months, and details of your payment method. Occasionally we may request additional documents like a second ID, a photo with your ID, or a quick biometric or verification call. Our review process typically takes up to three business days, and we'll send you a confirmation email once your account is fully activated.