Casiny Terms and Conditions

Welcome to Casiny. These Terms and Conditions govern your use of our website and services. By creating an account with us, you confirm that you have read, understood and agreed to be bound by these terms in full. If you do not accept any part of this document, you must not register with us or use our platform.

Who We Are

Casiny is owned and operated by Neptune Projects S.R.L., registered in Costa Rica, Province 01 San Jose, Canton 18 Curridabat, District Granadilla, Barrio Freses, Condominium Nest Freses, 16th Floor, Unit 1602. Payment processing is handled by our payment agent, Sultucia Ltd, registered in Cyprus. We operate under an e-gaming licence issued by the Tobique Gaming Commission, licence No. 0000020. At Casiny, we provide our services to players in Australia and New Zealand, and our site is available in en-AU and en-NZ localizations.

Eligibility and Account Registration

To use Casiny casino, you must be at least 18 years old and a legal resident of a jurisdiction where online gambling is permitted. We restrict access to residents of numerous countries, including the United Kingdom, the United States, most EU member states, and several other regions listed in our restricted countries policy. We also bar residents of any country where online gambling is prohibited by law.

• You may hold only one account per person, household, IP address, device and payment method
• We require accurate and truthful information during registration
• We reserve the right to suspend or close accounts that breach our eligibility rules
• VPNs, proxies and other tools that mask or manipulate your real location are strictly prohibited when accessing Casiny online casino

Deposits, Withdrawals and Currencies

We accept AUD and NZD on our platform, with deposits made via Visa and Mastercard. Our minimum deposit requirements are 20 AUD or 30 NZD to qualify for the welcome deposit bonus, and 30 AUD/NZD to qualify for weekly free spins. The minimum withdrawal amount is 10 EUR or its currency equivalent per transaction, though we pay out your full balance without a minimum when you close your account.

Our withdrawal limits are set at 5,000 EUR per month when your account balance reaches at least 10 times your total deposits, or 10,000 EUR per month otherwise. We do not apply per-transaction, daily or weekly caps beyond this. We charge no withdrawal fee if your deposit has been wagered at least once; otherwise, an 8% fee applies with a 4 EUR minimum. A 50 EUR administration fee applies to any chargeback or payment reversal, and currency exchange fees may be applied by certain payment systems.

Verification Requirements

Before processing any Casiny withdrawal, we require full identity verification. You must provide a government-issued photo ID, proof of address no older than six months, and details of your payment method. If these are insufficient, we may request a second ID, a photo of you holding your ID, biometric face verification, or a verification call. We may request these documents at any time, and our review typically takes up to 3 business days, followed by a confirmation email once your account is fully activated. We reserve the right to reject documents that are mismatched, illegible, damaged, missing corners, or submitted in black and white.

Welcome Bonus and Promotions

Our Casiny bonus program includes a welcome package spread across your first three deposits: 100% up to 1,000 AUD/NZD plus 25 free spins on your first deposit, 150% up to 1,500 AUD/NZD plus 50 free spins on your second, and 200% up to 2,000 AUD/NZD plus 75 free spins on your third. Free spin winnings carry no wagering requirement, while bonus funds carry a 40x wagering requirement. The maximum bet permitted while wagering is 25, and the maximum win is capped at 10,000 from bonus funds and 500 from free spin winnings.

• Free spins must be activated within 3 days of being credited
• Free spin winnings remain valid for 7 days
• Bonuses expire within 7 days if wagering is not completed
• Pokies contribute 100% toward wagering, live casino contributes 10%, and table games contribute between 5-25%
• Plinko, Dice, Hi-Lo, Mines, Roulette, Video Poker, and all 3 Oaks Gaming and Wazdan titles are excluded from wagering contribution

We strictly prohibit martingale betting, opposite betting and hedging strategies while completing wagering requirements. If you withdraw before wagering is complete, we will cancel your bonus along with any associated bonus winnings. We also run a weekly Casiny promo code-style free spins offer every Friday for qualifying deposits of 30 AUD/NZD or more, a Telegram exclusive bonus for joining our channel, and a referral program offering 30 cash bonus per referred friend, up to five friends.

Loyalty and VIP Program

We reward every wager you place with loyalty points, credited automatically across any available game at a rate of 1 point per 1 wagered. Our VIP program spans 10 levels, determined by lifetime wagering, and unlocks free spins, cashback at varying rates, and cash rewards as you climb. At Casiny, we grant instant cash rewards in your rewards tab, which must be claimed manually.

Games and Providers

Casiny offers almost 6,000 games sourced from leading studios including Pragmatic Play, Evolution, NetEnt, Playtech, Play'n GO and many more. Our game types include pokies, live casino, table games, roulette, video poker, and crash and instant games such as Plinko, Dice, Hi-Lo and Mines. Our Casiny pokies library forms the core of our offering, organized into categories such as Haunted Pokies, Hot Right Now, New Games, and Stevo's Picks. We offer live dealer tables for Roulette, Blackjack and Baccarat, powered by Evolution and Playtech.

Responsible Use and Account Security

You are responsible for maintaining the confidentiality of your Casiny login credentials. We are not liable for unauthorized access resulting from your failure to protect your account details. You agree not to use automated systems, bots, or any methods designed to manipulate our games or promotions.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access. To the maximum extent permitted by law, we exclude liability for indirect, incidental or consequential losses arising from your use of Casiny casino. Nothing in these terms limits liability that cannot be excluded under applicable law.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes or improvements to our services. We encourage you to review this page periodically. Continued use of our platform after changes are posted constitutes your acceptance of the revised terms.

Contact Us

If you have questions about these terms, our Casiny support team is available through live chat, our Intercom Help Centre, our FAQ page, our Telegram channel, and our Facebook community group. We are committed to assisting you promptly with any concerns regarding your account or our services.