Casiny Privacy Policy

At Casiny, we respect your privacy and are committed to protecting the personal data you share with us when you play, register, or browse our site. This Privacy Policy explains how Casiny Casino collects, uses, stores, and safeguards your information, and what choices you have regarding your data. By creating an account with us, you agree to the practices described in this policy.

Information We Collect

Here at Casiny, we collect several categories of information to operate our platform, verify your identity, and provide the Casiny online casino experience you expect. We gather this data directly from you, automatically through your device, and occasionally from third parties such as payment providers.

• We collect registration details, including your name, date of birth, email address, phone number, and residential address
• We record payment information such as card details or e-wallet identifiers when you make a deposit or request a withdrawal
• We track your gaming activity, including games played, wagers placed, deposits, and withdrawals, to manage your account and loyalty points
• Our Casiny Casino systems log technical data such as IP address, browser type, device identifiers, and location information
• We store communications between you and our customer support team, including live chat transcripts and emails

Why We Collect Your Data

Our Casiny platform uses your personal data for legitimate operational, legal, and security purposes. We rely on this information to deliver the services advertised under our Casiny casino online experience, including bonuses, free spins, and the VIP loyalty program.

• We use your data to verify your identity and comply with KYC and anti-money laundering obligations required by our Tobique Gaming Commission licence
• We process your payment details to handle deposits, withdrawals, chargebacks, and currency conversions
• We analyse your gaming behaviour to prevent fraud, detect problem gambling patterns, and enforce responsible gaming limits
• We use your contact information to send account notifications, promotional offers, and updates about Casiny bonus codes or weekly free spins
• We at Casiny may use aggregated, non-identifiable data for statistical analysis and to improve our services

Verification and KYC Documentation

Before processing any withdrawal, we require verification of your identity. Our Casiny casino login process does not substitute for full KYC checks, which remain mandatory under our licence. We may request the following documents at any stage of your relationship with us:

• A government-issued photo ID such as a passport, driver's licence, or national ID card
• Proof of address no older than six months, such as a utility bill or bank statement
• Payment method details confirming ownership of the account, card, or e-wallet used
• Additional verification such as a second ID, a photo holding your ID, biometric face verification, or a phone call, if our initial checks are insufficient

We retain these documents securely and review them within three business days. Documents that are illegible, damaged, missing corners, or submitted in black and white will be rejected, and we will contact you for replacements.

Sharing Your Information

We do not sell your personal data to third parties. However, our Casiny Casino operation requires us to share certain information with trusted partners to function properly and meet legal obligations.

• We share data with payment processors, including our payment agent Sultucia Ltd, to complete transactions
• We disclose information to regulatory bodies, including the Tobique Gaming Commission, upon lawful request
• We work with game providers such as Pragmatic Play, Evolution, and NetEnt, who may receive limited gameplay data necessary to operate pokies, live casino, and table games
• We may share information with fraud prevention services, law enforcement, or legal advisors when required by law

Cookies and Tracking Technologies

Our Casiny website uses cookies and similar technologies to remember your preferences, keep you signed in, and analyse site traffic. You can manage cookie settings through your browser, though disabling certain cookies may affect your ability to use Casiny login features or access personalised promotions such as Casiny free spins offers.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterward as required by gambling regulations, tax law, and anti-money laundering rules. Once retention obligations expire, we securely delete or anonymise your information.

Your Rights

You have rights regarding the personal data we hold about you. We aim to respond to all legitimate requests promptly and transparently.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request that we delete your data, subject to our legal retention obligations
• You may object to certain uses of your data, such as direct marketing communications
• You may withdraw consent for optional processing activities at any time

To exercise any of these rights, you can contact our support team through live chat, our Intercom Help Centre, or our Telegram channel. We will verify your identity before processing any request involving sensitive data.

Security Measures

We at Casiny Casino implement technical and organisational measures to protect your information from unauthorised access, loss, or misuse. These include encryption of sensitive data, restricted internal access, and regular security reviews. While we take these precautions seriously, no online platform can guarantee absolute security, and we encourage you to use strong passwords and protect your login credentials.

International Data Transfers

Because our Casiny casino serves players in Australia and New Zealand while being operated by Neptune Projects S.R.L. in Costa Rica, your data may be transferred and processed outside your home country. We ensure that appropriate safeguards are in place whenever your information crosses borders.

Restricted Jurisdictions

We do not knowingly collect or process data from residents of jurisdictions where online gambling is prohibited or where we do not hold authorisation to operate. Our Casiny platform is intended exclusively for eligible players in our target markets, and we reserve the right to close accounts and request data verification if we suspect access from a restricted territory, including through VPNs or proxy tools.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will post any revisions on this page, and continued use of our services after changes take effect constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how Casiny Casino handles your personal data, or if you wish to exercise any privacy rights, please reach out through our live chat, Help Centre, or official Telegram and Facebook community channels. Our Casiny support team is available to assist you with any privacy-related concerns.